Shipping & Exchange Policies
UPDATE TEMP. POLICY
DUE TO COVID-19 WE WILL NOT BE OFFERING ANY EXCHANGES OR RETURNS ON ANY PRODUCTS.
All product is shipped through Canada Post.
Orders $25 and under has an option for a flat $6.00 (Non tracking Lettermail, allow 1-14 days for order to arrive)
HOWEVER with the non tracking letter mail there is no insurance to cover lost packages. Once the package is in Canada Post hands we are not held responsible for lost packages. We call non tracked mail ‘ship at your own risk.’
I will always suggest a tracked shipping to make sure you get your product and or refund if necessary.
Orders $50 plus is $12.00 Canada wide. (Tracked parcel, allow 1-6 days for order to arrive) with tracked shipping there is a insurance coverage, so if a package does go missing it will be either replaced or refunded!
All orders $150+ are eligible for free trackable shipping.
Local Pick-Up is available (Location: Hamilton) option available at Check out.
Turn Around Time
Our turn around time at the moment is 2 weeks! Although majority of orders are shipped within days or a week, we still like to have the ‘upto’ 2 week turn around time Incase time gets the best of us.
Due to the handmade nature of these items we are unfortunately unable to offer a refund. Because our products are made in limited quantity we may not be able to exchange your item for its original print, however we will do our best to accommodate for another print or product, that will make you just as happy!